Expedite RCM

Support.
Clients come first.

Our clients, and supporting them well, have always been a priority. Help is built into Expedite RCM, and our support team is one request away.

Getting help

Three ways to get an answer

Start with the first. Each one takes you a step closer to a person.

1. Help in the application

Press F1 on any screen to open the help for that screen. For everything else, open Help › Help Center and search.

2. Send a support request

Open Help › Submit Support Request, describe the problem and paste your screenshots. The request reaches us with the details of where you were.

3. Share your screen

When we need to see the problem, open Help › Start Screen Share and give us the code we send you. Details are below.

Screen sharing

Sharing your screen with Quick Assist

We use Microsoft Quick Assist, which is part of Windows 10 and Windows 11. On most computers there is nothing to install.

  1. Support gives you a 6-character security code.
  2. In Expedite RCM, open Help › Start Screen Share. You can also press Ctrl + Windows + Q.
  3. If the browser asks whether to open Quick Assist, allow it.
  4. Type the security code into Quick Assist and submit it.
  5. When Quick Assist asks whether to share your screen, allow it.

You can see everything support does, and you can end the session at any time by closing Quick Assist.

If Quick Assist does not open
On a Mac
Quick Assist runs only on Windows. Contact support and we will arrange another way.
Nothing happens
Quick Assist may be missing. Install it from the Microsoft Store, or ask your IT department.
The browser blocked it
Open the Windows Start menu, type Quick Assist and start it from there.
A good request

What helps us help you

  • What you were doing, and on which screen
  • What you expected to happen
  • What happened instead, with the exact message if there was one
  • A screenshot of the screen

A request sent from inside the application already includes the screen, the practice, the site and the program version.

Contact support

Reach the support team

For anything that shows patient information, use Submit Support Request inside the application rather than ordinary email.

Not a customer yet?

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